POLICIES

All Prices Assume A Reasonable Condition and Temperament.

Additional charges will apply for the extra time and products involved in grooming neglected coats, in-particular those which require clipping off due to severe matting and for dogs whose temperament or health also requires more time to complete.

 

Aggressive dogs are not accepted.

 

As a salon which promotes Responsible Dog Ownership we do not de-matt neglected coats. 

This is very different to removing small knots, tangles and isolated matted hair from the coat which can be achieved quickly without causing anxiety, stress or pain.

The health and condition of a dogs coat and skin are the responsibility of the owner (along with its physical and psychological state of health.) Professional grooming plays an important role in the commitment undertaken when choosing any breed of dog. This level of commitment is evident in the condition of the coat due to effective home grooming and temperament due to socialisation & training.

Final Price

This will be determined taking all factors into consideration. A well cared for pet which is maintained in a reasonable condition between grooming appointments and exhibits normal behaviour is usually the price shown on our individual Salon’s Price Guide.  All dogs are assessed and priced individually and on an on-going basis.

If we cannot safely complete your dog within the guidelines of the animal welfare act 2006 due to behaviour, aggressive or otherwise, we will call you to let you know. Fee’s will apply. If this is the case, behavioural training is normally recommended as a course of action for you to take.

 

No Shows/Missed Appointments without 24 hours notice will incur a fee of £10.00 payable at your next appointment.

Arriving 20 minutes or more late for appointments will in most cases require re-scheduling and a missed appointment fee of £10.00 will apply.

 

Appointment times

We kindly request that you arrive at the time of your appointment and pick your pet up in reasonable time as advised.

Once 30 minutes has elapsed after the arranged collection time a £10 charge per hour will be added to the final price unless previously arranged. This is to discourage pets being left with us for extended periods.

 

Clipping Off due to a neglected severely matted coat.

Please note that clipping off is not part of our general grooming services and cases will be assessed on an individual basis. If after careful consideration for your pet’s welfare that this can be best achieved in the salon environment we will discuss the procedure and cost.

 

Our Code of Practice and Animal Welfare Needs

We abide by sector specific charters to demonstrate good practice.

Our aim is to educate the public about responsible pet ownership through guidance and advice.

 

Snobby Dogs Grooming Parlour Ltd reserve the right to amend these terms and conditions of service without prior notice